Street Providence- Goa’s story revolves around

• Rehabilitation of men and women with mental and physical disabilities abandoned on the streets of Goa.
• Caring for abandoned people suffering from HIV / AIDS, Cancer, Tuberculosis etc.
• Setting up of Medicine Banks and dispensaries for the poor.
• Setting up of Food Banks to collect excess food from Hotels and Eateries to feed the poor.
• Caring for women from broken homes or violent situations.
• Setting up Fees Banks to assist under privileged children get formal education.

Challenge

At Street Providence- Goa, we focus on rescuing, rehabilitating and restoring the lives and the dignity of the homeless and the poor across Goa, Maharashtra, Jharkhand and Manipur. We run multiple centers, operate ambulances, run clinics and rely on a small yet a dedicate team to manage it all. There's a lot of data points that are critical to our operations and every department head depends on proper data flow. We tried managing all the data in physical forms and excel sheets and everything was in silos. We were in need of a robust ERP System that could help us manage the data and streamline our processes for more efficiency.

A Typical Day in the Operations Department at Street Providence- Goa

From accounting to coordinating with public; a typical day for the organizers and staff at Street Providence includes managing shelters, grants, outreach programs, volunteer and staff, capacity, beds, medicines, hospital visits and food while also managing ambulances, police, press and more. The Operations Center at Street Providence begins its day early with updates from all shelters, clinics, and field teams.

Overnight rescues, medical needs, and urgent interventions are reviewed to set the priorities for the day.

Ambulances and outreach teams are dispatched to different locations based on real-time requirements.

Department heads from shelters, medical units, logistics, and rehabilitation connect to share their daily needs and challenges.

he operations team allocates resources such as food, medicines, clothing, and manpower across all centers.

Incoming data from field teams—rescues, admissions, health updates, and documentation—is recorded and verified.

The team also handles unforeseen issues like emergencies, shortages, or new rescue information from the public or authorities. Coordination with hospitals, police stations, volunteers, and partner organizations continues throughout the day.

Afternoon hours are spent monitoring progress, following up on tasks, and planning next-day outreach and supply routes.

The day ends with a consolidated report summarizing activities, occupancy, resource usage, and key incidents across all centers and only to begin the next day with the same routine.

Solution

Zoho Creator, with its low-code flexibility and deep customization capabilities, became the cornerstone of our digital transformation. Its ability to streamline processes, automate workflows, and adapt to complex operational needs made it the perfect solution for achieving true efficiency and eliminating long-standing challenges.

The ERP brought all critical data into a single centralized platform, enabling every department head to update and access information seamlessly. ITK created automated modules for rescue operations, shelter management, medical tracking, rehabilitation progress, inventory flow, vehicle and ambulance monitoring, volunteer coordination, and donor documentation. The system was further strengthened with dashboards and analytics that give leadership real-time visibility into occupancy levels, emergency cases, supply shortages, case progress, and mission outcomes

ITK Solutions worked closely with the entire office team at Street Providence, including a set of University interns that helped document and coordinate the efforts here in Goa, to achieve a total end to end ERP implementation with support from Mr. Ricky Noronha- Partner, Online Productivity Solutions Pvt. Ltd, Goa

To ensure timely action, ITK built intelligent alerts and notifications for urgent rescues, medicine refills, low stock levels, staff escalations, and follow-up deadlines. Role-based access ensured data security and smooth collaboration across all units. The platform runs completely on Zoho Creator- making it scalable, mobile-friendly, and easy for field staff to use during rescues and clinic visits.

In short, ITK helped Street Providence- Goa replace operational silos with a powerful, integrated ERP that significantly improved efficiency, decision-making, and service delivery for the homeless and the poor.

The Implementation

ITK helped Street Providence, Goa transform its scattered files and Excel-based processes into a unified, intelligent ERP on Zoho Creator. By studying their rescue, shelter, medical, logistics, and donor operations in depth, ITK built a custom system tailored to their real-world challenges and mission-driven workflow.

ITK played a transformative role in helping Street Providence, Goa move from scattered physical files and Excel sheets to a unified, intelligent ERP system built on Zoho Creator. ITK began by deeply studying the organization’s unique operations across multiple states—rescues, shelters, clinics, rehabilitation programs, ambulance services, logistics, and donor management. After mapping every workflow and data touchpoint, ITK designed a custom ERP framework tailored to Street Providence’s real-world challenges.

ERP System

Street Providence Goa’s mission to uplift and serve vulnerable communities demanded a system as dedicated and dynamic as their work. Their new ERP platform has become that backbone—driving efficiency, strengthening coordination, and empowering their teams to extend greater impact across every initiative. As Trustee Joanita Pinto reflects, this transformation is more than just technology; it is a step toward serving more people with renewed dedication and compassion.

This system is a game-changer for us. Making our work more efficient, while enabling us to reach out and serve more people with dedication and compassion

Street Providence- Goa's experience with ITK