A unified solution that simplified production industry with workflows and strengthened operational control

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Zoho Creator has completely transformed the way we operate at Recrust International. By bringing all our processes onto a single unified platform, everything—from PI generation and material planning to production tracking and stock management—is now seamlessly connected. Our workflows have become simpler, visibility across departments has improved, and we’re able to manage our data and operations with far greater accuracy and efficiency.

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Prashant Shaw
CEO, Recrust International
  • Industry Type:
    Manufacturing and Exporting Industry
  • Use Case:
    Order Management Application
  • Implementation partner:
    ITK Tech Solutions
Key Results for Zoho Creator Implementation:
  • 100% Centralized Operations & Real-Time Visibility
    All order, material, and production data now reside in one unified system, giving every team instant access to accurate, up-to-date information. This eliminated confusion, manual follow-ups, and data mismatches.
  • Significant Reduction in Manual Effort & Errors
    With automated MRP, digital workflows, and structured updates, the workload on employees decreased dramatically. Manual data entry errors, missed follow-ups, and untracked tasks were nearly eliminated.
  • Faster, More Predictable Production & Deliveries
    Real-time tracking across cutting, stitching, printing, QC, and packing allowed managers to identify delays early and take quick action.

Recrust's Story

Recrust International is a global manufacturer of high-quality reusable bags crafted from natural, recycled, and eco-friendly materials. With strong design capabilities, scalable production capacity, and a commitment to sustainability, Recrust serves brands and clients across international markets. Their operations span material sourcing, fabrication, printing, stitching, quality checks, and dispatch.

Challenge

The organisation managed its end-to-end production and operational workflows — including PI creation, material planning, cutting, stitching, printing, packing, raw-material procurement, and coordination with multiple fabricators — through a combination of standalone tools, spreadsheets, and manual registers.

This decentralised approach led to inconsistent data, delayed information flow, limited visibility across departments, and a heavy reliance on manual follow-ups to monitor task progress. As a result, decision-making was often reactive, and operational efficiency was significantly impacted.

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Key Operational Problems

High Manual Data-Entry Errors

Inconsistent spreadsheet-based entries, lack of validation, and duplicated inputs led to frequent mistakes in quantities, item details, and order information.

Material Mismanagement & Stock Discrepancies

Absence of a centralised inventory system resulted in stockouts, overstocking, and difficulty tracking material movement accurately.

Missed Follow-Ups & Poor Real-Time Order Tracking

Without a unified dashboard or automated updates, teams struggled to monitor the live status of orders, causing delays and miscommunication.

Scattered and Disconnected Data Across Departments

Critical information related to each order was stored in multiple spreadsheets and tools, making it difficult to view consolidated data or maintain process accuracy.

No Single Platform for End-to-End Operational Visibility

Teams lacked a central source of truth where PIs, material requirements, production progress, and stock details could be viewed together, leading to delays and operational inefficiencies.

Solution

ITK developed a fully customised Zoho Creator application that replaced Recrust’s scattered tools and manual processes with one unified operating system.

The platform now connects every team, every stage of production, and every piece of data in real time.

Key Capabilities Delivered

  • End-to-end order tracking from PI creation to dispatch
  • Automated MRP to calculate exact material requirements and release materials at the right time
  • Centralised inventory management with live stock levels and consumption tracking
  • Digital production workflow covering cutting, stitching, printing, QC, and packing
  • Fabricator coordination with job allocation and status updates
  • Real-time dashboards for instant visibility into orders, workloads, and material usage

With this custom-built system, Recrust now operates smoothly, accurately, and efficiently—powered by a single source of truth created by ITK.

Optimisation

🔍
Complete Order Traceability

Every order can be tracked from PI creation to dispatch, giving teams full visibility and stronger delivery control.

📦
Smarter Material Planning

Automated MRP ensures materials are released on time, reducing shortages, over-purchasing, and wastage.

📁
Centralised, Reliable Data

All teams work from one unified system—eliminating errors, mismatched information, and duplicate entries.

🕒
Real-Time Production Updates

Cutting, stitching, printing, QC, and packing statuses update instantly, enabling quicker, data-led decisions.

🤝
Faster Coordination Across Teams

Internal teams and external fabricators collaborate seamlessly with structured workflows and clear status updates.

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Improved Delivery Accuracy

Live progress tracking helps identify bottlenecks early, ensuring orders move through production smoothly and on time.

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Enhanced Managerial Insights

Custom dashboards give management a clear view of workload, stock usage, delays, and overall productivity—at a glance.

⚙️
Reduced Manual Effort

Automation replaces follow-ups and manual data entry, allowing teams to focus on output instead of tracking tasks.

Recrust's Experience with ITK

Recrust International’s journey with ITK was marked by deep collaboration, clear communication, and a strong commitment to solving real operational challenges—not just delivering software.

ITK took the time to understand Recrust’s business from the ground up: their production flow, the coordination needed between departments, the gaps in tracking, and the pain caused by scattered data. Rather than providing a generic solution, ITK focused on creating a tailor-made Zoho Creator application that mirrored Recrust’s actual way of working.

What Stood Out for Recrust

  • ITK listened carefully to every concern and translated those needs into practical, user-friendly features.
  • The team was consistently available, patient, and thorough—even when handling small fixes or refinements.
  • Every challenge, whether technical or operational, was addressed with dedication and urgency.
  • ITK ensured that the final application didn’t just meet requirements, but genuinely improved productivity and ease of work for every department.

In the Client’s Words

“Sowmya and her entire team at ITK have been extremely supportive. They take time to understand our requirements in detail and build systems that perfectly match our operations. Even the smallest problems are addressed with care and solved with exceptional dedication.”

This partnership led to a solution that not only streamlined Recrust’s operations but also strengthened their confidence in scaling digitally with Zoho.