Creating digital
transformation for
Abhasa Wellness with Zoho Creator
Being a luxury wellness rehab
and hospitality provider we found that Zoho Creator was our software
we used for our operations and Zoho Creator was not just low-code, it was the right-code for our technology development goals
Ajay
COO, Abhasa Wellness
Industry Type:
Luxury Rehabilitation & Wellness
Use Case:
Patient Care Management System
Implementation partner:
ITK Tech Solutions
Key Results for Zoho Creator Implementation:
75%
Reduction in manual data collection
100%
Elimination of Excel-based admissions
Scale
Architecture Ready for Multi-Centre Expansion
Abhasa story
Abhasa was born from a deeply personal realisation that India needed a space where
healing meant more than treatment. It had to mean dignity, depth and human connection.I
witnessed too many people suffer in silence; Too many families breaking under invisible
burdens. And a system that often treated only the surface symptoms, forgetting the
person within. So we created Abhasa: a space that blends modern science, psychology,
ancient wisdom, and cutting-edge technology. A place where healing becomes possible
clinically, emotionally, socially, and soulfully. To everyone who’s seeking help: You’re
not alone.
Abhasa deals with all types of addictions and mental disorders. Being a luxury rehab
center, Abhasa had to maintain high standards of counselling, diagnosis and treatment
combined with bespoke facilities. Started in 2019 in India - Abhasa started with one
center in Coimbatore. They were able to handle all operations from admissions to
treatment to discharge with mostly manual processes.
But as we were expanding to more centers one additional centers in Coimbatore and one
center in Maharashtra - we were desperately in need of technology support. So we tried
with different software vendors and pre-built software’s but we could get the right
comfort and fit. This was because, luxury rehab is not like the regular hospitality
business and most of the software’s we explored were based on the hospitality business
and we needed a solution that fits our rehab operations.
A Typical Day in the Operations Department at Abhasa
Wellness Luxury Rehab Center
The Operations Department at Abhasa ensures that every guest’s experience is seamless,
that clinical and wellness teams have what they need, and that the facility runs
smoothly 24/7. This department is the silent backbone of the entire rehabilitation
ecosystem.
Facility Readiness & Morning Briefing, Coordinating Morning Wellness Activities, Visitor
management, appointments, counselling, admissions, treatment plans, clinical workflows,
HR, Purchases, billing, patient discharge.
Daily Operations Coordination includes tracking attendance of clinical and wellness
staff, Ensure psychiatrists, psychologists, counsellors, nurses, and therapists follow
the day’s schedule, Allocate treatment rooms and activity spaces, Coordinate
transportation (if any guest has a hospital appointment),Handle vendor deliveries
(groceries, medicines, linens).Resolve operational issues quickly:Room maintenance /
Internet issues/Water/AC complaints / Guest comfort needs. The key focus is that no
disruption in the therapeutic timetable.
It’s a blend of hotel-level hospitality, hospital-level safety, and wellness-centre
precision.
Solution
ITK built a scalable ERP on Zoho Creator covering admissions → treatment → clinical notes
→ purchases → discharge, integrated with Zoho Books and Zoho People.
Role-based dashboards for each department
Automated HR attendance → payroll
Centre-wise finance and reporting
The Implementation
With multiple processes scattered across Excel and standalone tools, ITK helped to define
a clear phased automation roadmap. Within just 6 months of Phase 1, we achieved
streamlined workflows, better operational efficiency, and improved data visibility.
While we had so many things going on with excel and standalone productivity
tools, ITK clearly created a road map to building the solutions in a phased
manner. So in Phase 1, we took the most important parts of business processes
and started to automate them. We had the ITK team willing to travel with us and
understanding our operations fully. They also suggested intelligent business
processes to better our operational efficiency. After 6 months of using the
Phase 1 automated business process, we see a lot of improvement in seamless
connectivity and data analytics.
Ajay COO, Abhasa Rehab & Wellness
Strengthening the Backbone of Our Digital Transformation
In the next phase, we expanded to Zoho People and Zoho Books integrating them seamlessly
with our custom Zoho Creator app. With the Zoho ecosystem and ITK’s expertise—especially
Ms. Sowmya’s guidance—we now have streamlined workflows across all three centers and a
scalable automation framework connecting every data point.
So now after Zoho Creator, in the next phase we procured Zoho People and Zoho
Books and we integrated these apps to our custom app. Thanks to Zoho ecosystem
helped our journey of wellness treatment more seamless and effective. With Zoho
Creator, lots of our tasks have been streamlined and simplified connecting all
the 3 centers seamlessly. ITK built in modules for specific workflows thereby
creating a powerful business process automation connecting all data points for
us. Thanks to ITK Ms.Sowmya who gave us a lot of guidance in shaping our
application and for building us a scalable custom application
Ajay COO, Abhasa Rehab & Wellness
Payroll & Accounts Integration:
Initially we were on Tally and there was
a lot of data collection and collation happening physically from all
the 3 centers and we never felt fully automated. After integrating
Zoho Books via API with the main Zoho Creator application, my task
became easy. Thanks to ITK Solutions, we are now able to auto-fetch
data in accordance to different reports and quickly able to complete
all accounting easily and efficiently. As more centers come up, we
will be geared up to easily manage all our data with Zoho
Hari Shankar, Payroll & Accounts Manager
Business Dev & Integration Ops.
Earlier, our business development team
handled leads and walk-ins at any hour, even late nights, collecting
details like name, location, phone number and address on paper. It
often became messy and difficult to track. After moving to Zoho
Creator, managing data became simple and organized. We set Aadhaar
and PAN as unique IDs, making it easy to avoid duplicates and update
information anytime. With a neat dashboard and fast data access, my
daily work has become effortless and efficient. Huge relief.!
Manisha Business Development Team
People and HR Integration:
Initially, we were using only a
standalone attendance portal, mainly for attendance and payroll, and
it felt very limited. After we integrated Zoho People with our main
Zoho Creator application, everything became broader and more
efficient. Now I use it for payroll, attendance, performance
ratings, and appraisals. It is very easy to push data from
attendance to payroll and manage staff records. Working with ITK,
especially Ms. Sowmya, made our digital transition smooth.
Akash HR Manager
Results
Before Zoho Creator, departments operated in silos with spreadsheets, manual
coordination, and fragmented information. Today, every process runs through a
centralized, integrated platform — improving productivity, response time, and
overall operational efficiency. The result: faster onboarding, streamlined payroll,
real-time visibility, and scale-ready operations.
Operational
efficiency
75% reduction in manual data collection; real-time departmental coordination.
The Zoho Creator app has helped us streamline all our business processes
for efficiency, operational standards and productivity. Best of all, all
our managers are connected seamlessly on the application and getting
analytical information has been very easy. The work place has been a
better place since then for all of us.
Ajay COO, Abhasa Wellness
Admissions:
100% replacement of Excel/physical intake — faster onboarding and improved
compliance.
On boarding all employees and department heads on the custom application
was very easy and effective.With so many operational variables to take
care on an hour to hour basis, it would have been difficult, if we did
not digitally transform.
Ajay COO, Abhasa Wellness
HR &
Payroll:
Attendance and payroll automated via Zoho People integration.
Customer quote goes here. You can use testimonials to backup the results.
Customer Name Job Title, Company
Finance:
Center-wise accounting automated with Zoho Books — faster reconciliations.
Customer quote goes here. You can use testimonials to backup the results.
Customer Name Job Title, Company
Scalability:
Modular app architecture supported rapid rollout to new centres with no major
rework.
We are now happy with the way things are going seamlessly and we are
sure to implement more technology as we have more and more centers
expanding. The main Zoho Creator application is built in modules and
hence we see that the scalability has already been factored by Ms Sowmya
in the beginning itself. So we are totally happy that we can scale up as
our business scales up.
Ajay COO, Abhasa Wellness
Looking Forward
In our journey toward operational excellence, we sought a unified system that
could seamlessly connect our wellness centers and streamline our day-to-day
processes. What began with Zoho Creator soon expanded into a fully integrated
ecosystem, enabling us to transform the way we manage people, finance, and
operations. The next phase of our digital evolution brought together Zoho
People and Zoho Books—creating a comprehensive and scalable solution
tailored to our growing needs.
After implementing Zoho Creator, we moved to the next phase by adopting
Zoho People and Zoho Books, and integrating them seamlessly with our
custom application. The Zoho ecosystem has greatly enhanced the
efficiency and effectiveness of our wellness operations. With Zoho
Creator, many of our processes have been streamlined, simplifying
operations across all three centers. ITK developed specialized modules
tailored to our workflows, creating a robust and fully connected
business process automation system. A special thanks to ITK’s Sowmya for
her valuable guidance in shaping our application and helping us build a
scalable, custom solution.
Being a luxury wellness rehab
and hospitality provider we found that Zoho Creator was our software
we used for our operations and Zoho Creator was not just low-code, it was the right-code for our technology development goals
